At Tronic, we strive to ensure that all our customers receive high-quality electrical and lighting products. If for any reason you are not satisfied with your purchase, we are here to help.
Returns:
You may request a return within 7 days from the date of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- The item must be accompanied by the purchase receipt or proof of purchase
Products returned without their original packaging or showing signs of use may not be accepted.
Non-Returnable Items:
The following items cannot be returned unless they are defective:
- Installed or used electrical products
- Products damaged due to incorrect installation or misuse
- Clearance or special-order items
Damaged or Defective Products:
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos or videos showing the issue
- A brief explanation of the problem
Our team will review your request and arrange a replacement or refund where applicable.
Refunds:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- The refund will be processed through the original payment method
- Processing time may take 3–7 business days, depending on your payment provider
Shipping charges are non-refundable, unless the return is due to our error.
Exchanges:
If you wish to exchange a product for another item, please contact us and we will assist you with the process, depending on product availability.
Return Shipping:
Customers are responsible for return shipping costs, unless the product received was defective or incorrect.
Contact Us:
If you have any questions about our Refund & Return Policy, please contact us:
📞 Phone / WhatsApp: +254 112 200 200
📧 Email: express@tronic.co.ke 🌐 Website: www.tronic.co.ke